Return Policy
We want you to clearly understand the return and exchange policies before placing your order: under what circumstances returns are allowed, when exchanges are more suitable, and how the process works. Therefore, we have summarized the return and exchange rules below to help you make a quicker decision after receiving your goods and reduce unnecessary waiting.
Return Timeframe
You can submit a return request within 30 days from the date of order receipt.
To ensure smooth return processing, the goods must meet the following basic requirements:
- Unused and in original condition;
- No obvious wear, stains, or damage;
- Complete packaging, accessories, and labels, and suitable for resale.
If the goods do not meet the above conditions, we may not be able to process your return request.
Situations Not Applicable for Returns
The following situations are generally not covered by our return policy:
- Goods that have been clearly used, washed, or show functional wear and tear;
- Damage caused by improper personal use;
- Customized or personalized items;
- Items clearly marked as clearance or non-returnable/non-exchangeable.
In case of disputes, we will evaluate the situation based on the actual circumstances.
Exchange Request Instructions
If you wish to exchange for a different color, size, or style, you can submit an exchange request within 7 days of receipt.
Under eligible conditions, we usually provide one exchange. Whether additional shipping costs apply will depend on the receiving region and shipping method.
Please note that exchanges are subject to product availability.
Regarding Return Shipping Costs
Returns due to reasons other than quality issues: Return shipping costs are usually borne by you.
Quality or shipping issues: If it is confirmed that the issue is due to a product defect or incorrect/missing items, we will bear the corresponding return and exchange costs.
To reduce unnecessary returns, we recommend carefully confirming the product specifications and intended use before placing your order.
How to Handle Problems?
If you receive goods with any of the following issues, please submit a request as soon as possible:
- Goods damaged during transportation;
- Significant quality defects affecting normal use;
- The received goods do not match the order.
Please provide clear pictures or videos within 48 hours of discovering the problem for our reference, so that we can verify and process your request faster.
Refund Method and Processing Time
Once the returned item is confirmed to meet the requirements, we will arrange a refund:
- Refund review is usually completed within 3-7 business days;
- The funds will be returned to the original payment method used when placing the order;
- The actual time of arrival may vary depending on the bank or payment platform.
If there is an abnormality in the refund process, please wait patiently for the system to update.
Which items are generally not returnable?
Based on usage characteristics or safety considerations, returns are generally not supported in the following cases:
- Equipment that has come into contact with water and shows signs of use;
- Tools that are significantly worn or have impaired functionality;
- Kit items that have been separated or assembled by the customer.
Return and Exchange Process Overview
Submit a return or exchange request through the website, explaining the reason;
After approval, return the item according to the instructions;
Once the item is confirmed to be in good condition, the refund or exchange process will be initiated.
Please ensure that the returned item is properly packaged to avoid secondary damage during transportation.
Regarding Package Abnormalities
If the logistics status shows that the package has been signed for, but you have not actually received the package, please submit feedback within 48 hours.
We will assist in verifying the logistics information and provide corresponding solutions based on the investigation results.